Is Strato upset?
After the catastrophic server failure in March 2001, in which around 7,000 web presences suffered a complete loss of data, Strato promised its customers quick compensation payments, and a form was even provided to enter the customer's loss.
After 8 months, however, still no customer has seen any money. The management team at Strato insists that they first want to reach an agreement on appropriate compensation with the technical partner KPNQwest and that they are not prepared to bear the costs alone. This statement is understandable if you consider that KPNQwest is at least partly to blame for the fact that the file system check failed at the time and the backup storage unit subsequently blessed the time. On the other hand, it is absolutely incomprehensible from the customer's point of view why Strato has not paid out the requested sums long ago. The contracts were finally concluded with Strato and not with KPNQwest, so that Strato would have to pay even if you were not compensated by your technical partner.
In addition, rumors emerge that Strato has not or only partially paid a bill from KPNQwest in order to put further pressure on the partner. For its part, however, KPNQwest claims to have already paid damages to Strato, which makes the whole matter even more confused. Officially, Strato says that they are currently in a crucial phase and hope to be able to put the matter on the file by Christmas. In the meantime, there is also criticism from customers of the customer advisory board, which tries to enforce the interests of the customers against Strato, as not everything seems to come together as planned due to many personnel changes